NOTE :

INCLUSIONS :

EXCLUSIONS:

PAYMENT :

PAYMENT OPTIONS :

CANCELLATION :

In case you wish to cancel the confirmed booking you must communicate cancellation in writing by email. Such notification will only be deemed to have been given once we receive cancellation in writing from you by email.

The computation of the period of notice of cancellation will commence only from the time, the email reaches us on working days.

CANCELLATION CHARGES :

Note :

CHANGES & CANCELLATION BY TRAIN AUTHORITIES PRIOR TO DEPARTURE :

A train authority reserves the rights to make changes to the program if necessary at any point of time. This change can be due to insufficient no. of passengers in a particular departure or due to certain operational reasons & conditions. In this case train authorities reserve the rights to cancel the departure or amend the same.

Normally the changes made are minor in nature however, on certain occasion the changes could be significant. (A change is defined as significant if it involves a change of destination or date of departure). In such an eventually, we would inform you as soon as possible and provide you with the following solution:-

AMENDMENTS :

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per chart given above.

FORCE MAJEURE :

REFUND :

TRAIN SCHEDULE & FLEXIBILITY :

COMPLAINTS & PROBLEMS :

LAW & JURISDICATION :

PRIVACY OF INFORMATION :

CONDITIONS OF TRAVEL :

COMMUNICATION :

TRAVEL INSURANCE :

CHRISTMAS & NEW YEAR, SIGNATURE JOURNEY SUPPLEMENT CHARGES :

CHILD POLICY :

1. Children below 5 years shall be allowed free, subject to sharing of double bed with parents. This is subject of double bed at the time of booking. However, this is not recommended by us.

2. Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing of double bed with two full paid adults. This is subject to availability of double bed at the time of booking. However, this is not recommended by us.

OR

Single child (5 years – 12 years) in a separate cabin – 50% of the (adult fare + Supplement charges) if requested in a separate cabin.

3. Two child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate cabin on twin sharing basis.

4. Three child (5 years – 12 Years) in a separate cabin - 50% of the adult fare for each child subject to sharing of double bed.

OR

If third child request in a separate cabin – 50% of the (adult fare + Supplement charges)

5. Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis.

6. Two child (5 years – 12 years) + one adult in a separate cabin:- One adult fare plus 50% of the adult fare for each child subject to sharing of double bed.

7. Child booking if required in a separate cabin is subject to travelling with the adults. It is to be noted that single child has to share guide/ vehicle with adults travelling together in case of Suite & PS cabin booked passenger. In case, a separate higher category vehicle is required then supplement will be levied.

8. Please note that we do not have the facility for interconnecting cabins except in the Professional Suite Car.

9. All applicable taxes will be charged extra.

POLICY ON GUIDE/VEHICLE :

1. In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

2. In some of the destinations language speaking local guide are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

(a) For a group (15+1 passenger or more) an air-conditioned deluxe bus with local English/ language speaking local guide may be provided on complimentary basis but a Volvo Bus can be provided at supplement cost.

(b) For a group (30+2 passenger or more) Volvo bus with local English/ language speaking local guide may be provided on complimentary basis.

NOTE :